Provide organization, instruction and guidance to members of the Housekeeping staff.
Ensure completion of daily objectives while maintaining Hotel Standards of cleanliness and guest satisfaction.
Assign daily work tasks to the housekeeping team members.
Help in hiring and training of Housekeeping staff.
Supervise housekeeping staff while they are performing their duties.
Make Public Areas and Room’s inspections (Line, Witten and Visual inspections every day following the Housekeeping Department standards).
Coordinate the preventive maintenance schedule of rooms and public areas with Engineering Department.
Ensure that adequate cleaning supplies are available.
Ensure all Team Members have the equipment and supplies they need to do their job every day.
Manage guest request, quest comments and complains and praise or take disciplinary action when is needed.
Verify the Due Outs and, Discrepancy Rooms and deliver to the Front Desk Manager at the set time.
Inspect the OOO rooms and follow up daily.
Inspect the VIPs and Site Rooms every day making sure they are ready on time.
Ensure Pending, Arrivals, E- Check In and Airline Crew Members rooms are ready on time.
Inspect public areas, corridors, and stairs to ensure they are clean.
Meet daily with Housekeeping Assistant Managers and give them support when is needed.
Conduct linen and supplies inventory in a monthly basis.
Maintain the highest standards of cleanliness and safety.
Purchase, re- order and keep housekeeping supplies and linen inventory.
Plan, organize and direct the team members to ensure the highest degree of guest satisfaction.
Ensures the proper maintenance of all equipment.
Make arrangements for repair and/or replace of used and damage equipment and follow up.
Make sure all Team Members are productive, praise the one that are doing their production and meet with the ones that are not productive.
Call Team Members by seniority when overtime is needed following the CBA.
Make sure all the closets are clean, organize and close.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel’s Hazcom program.
Communicate effectively to conduct Daily Line ups and Monthly Departmental Meetings.
Attend other related meetings to obtain and disseminate pertinent information.
Prepare departmental schedules and payroll when needed.
Participate in Hotel Activities when is require.
Take disciplinary action when is need it.
Coordinate Special Projects in the rooms and Public Areas and finish them on time.
Participate in job training courses.
Assist Directors, Managers and Team Members from other departments.
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