Manager in Training (MIT)

Customer Service Representative/Manager-in-Training\*\* ( _SERIOUS CANIDATES READ ENTIRE DESCRIPTION_) \*\*Location: San Juan, Puerto Rico\*\* *\*\*Position Overview:\*\** This position QUICKLY turns into a management position for the proper candidate.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with the expectation to transition into a managerial role as skills grow.
The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to thrive in a fast-paced environment.
\**\*Key Responsibilities:\*\** - Greet customers warmly and assist with tour bookings, inquiries, and reservations.
- Provide detailed information about our snorkel tours, including pricing, duration, and equipment provided.
- Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
- Coordinate tour schedules and manage reservations using our booking system.
- Ensure the cleanliness and maintenance of snorkeling equipment and facilities.
- Assist with on-site logistics, including check-in procedures and safety briefings for tour participants.
- Handle customer concerns and complaints effectively, striving to resolve issues and ensure customer satisfaction.
- Collaborate with other team members to ensure smooth operations and exceptional guest experiences.
-Support Tour guides *\*\*Qualifications:\*\** \*\* BI-LINGUAL\*\* - Previous experience in customer service preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to interact effectively with customers and team members.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Basic computer skills, including proficiency with email, word processing, and booking software.
- Passion for outdoor activities and marine conservation is a plus.
- Bilingual proficiency in English and Spanish is REQUIRED.
*\*\*Opportunity for Advancement:\*\** This position is an opportunity for career growth and advancement within our company.
As the business expands, the successful candidate will have the opportunity to transition into a managerial role, with responsibilities including staff supervision, business development, and operational oversight.
\*\*Benefits:\*\* - Competitive wage, with the potential for performance-based bonuses.
- Training and development opportunities to enhance skills and advance career goals.
- Employee discounts - Opportunities for career advancement within the company.
- ( \*\*CALL 7/3469221 for immediate interview\*\*) \*\*How to Apply:\*\* If you are enthusiastic about providing exceptional customer service and are excited about the opportunity to grow with our company and believe you can PROVE YOURSELF to be be manager then, please submit your resume outlining your relevant experience and why you would be a great fit for this role.
Job Type: Full-time Pay: $9.
00 - $14.
00 per hour Expected hours: 20 – 50 per week Shift: * 10 hour shift * Day shift Ability to Relocate: * San Juan, PR 00907: Relocate before starting work (Required) Work Location: In person