*Front Desk Job Description*
HP Hospitality Group is a company with properties in Key Largo, Islamorada, and Marathon.
We are looking for a Hotel Front Desk Supervisor to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Front Desk Supervisors will assist in the supervision of the front desk staff to ensure guest service and operations meet standards.
The Front Desk Supervisor will review that Front Desk agents are following checklists, and making sure all guests credit cards are authorized for the correct amount.
Other responsibilities include confirming, processing, and conducting guest check-in/out, room reservations, requests, changes, and cancellations; including 3rd party reservations.
You must also be able to secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
1.
Handle guest registration, administration and room assignments, accommodating special requests whenever possible.
2.
Pre-register, block reservations and take same day reservations and when necessary, future reservation following hotel rate structures, discounts, and sell strategies.
3.
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4.
Resolve guest complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5.
Cancel room reservations according to procedures.
6.
Complete shift checklist in efficient manner.
7.
Handle and maintain cash drawers.
Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Experience with hotel reservations software, such as Cloudbeds.
Understanding of how travel planning websites operate, like
Booking and Airbnb, Customer service attitude, Excellent communication and organizational skills,
Degree in hotel management is a plus.
*Job Details:*
*Pay: *$16/hour starting rate
(Bilingual with Spanish and English is a plus)
*Schedule*: 8 hour shifts, Full-time, Weekend and Holiday availability, Monday- Friday availability
*Benefits*: Paid Vacation time off and sick time off
Job Type: Full-time
Schedule:
* 8 hour shift
* Day shift
Ability to commute/relocate
* Marathon, FL: Reliably commute or planning to relocate before starting work (Required)
Education:
* High school or equivalent (Required)
Experience:
* Hospitality: 2 years (Required)
Language:
* Spanish (Preferred)
* English (Required)
Work Location: One location
Job Type: Full-time
Pay: From $16.
00 per hour
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Weekends as needed
Supplemental pay types:
* Bonus opportunities
Ability to Relocate:
* Marathon, FL 33050: Relocate before starting work (Required)
Work Location: In person
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